FOLLOWER

2 Mac 2009

The Freedom to Choose

Kebebasan Untuk Memilih adalah dalam pelbagai bentuk, ia tak seharusnya disalah tafsir dengan membuat pelbagai pilihan yang akhirnya boleh membinasakan diri atau orang lain yang tidak bersalah.

Berikut adalah petikan mengenai 'kebebasan' yang mungkin juga boleh dijadikan sebagai panduan dalam mengurus 'kebebasan'.


"The interpretation of 'freedom' varies. Freedom to me is the opportunity to do things that we desire and live in the surroundings that we want. What do we know about the 'freedom to choose'? Are you sure things that you choose or decisions that you have made are basically from the 'freedom' that you thought you had all the time?


The truth is we never have the freedom to choose. Do you agree with me? Just think deeply, everything that we do and every decision that we have made are actually driven by other factors, mostly outside factors for example our family, the society, and the money that we kept, the house that we live in, the salary that we kept waiting every single passing months, friends, teachers and many other factors. Yes, it is from the heart but have you ever think that decision is actually driven by something else! I know that this is something funny to believe but somehow it is true.


Just no matter what, human are meant to choose between something they like and dislike but most of the time we don't have much to choose except the dislikes. Just imagine we never like war but we still involve in it no matter what type of war it is. Emotional and spiritual war are two examples and the most popular war would be physical war between two countries fighting over something that they never really need to fight about because they have come with a decision that they choose to have a war. Just think about it, think before we choose.


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Complaints Are Actually A Good Thing!

Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood. But what if I told you that complaints are actually a good thing?
Really! I’m not kidding. Complaints are one of the best forms of research you can perform. Complaints are also one of the best sources for new product/service ideas. How so? Most people who complain are upset. When people get upset, they are more likely to speak their minds. Most people who complain also like to tell you exactly what you’ve done wrong AND tell you how they would do it better. While your customers’ attitudes may not be something to look forward to, their hidden suggestions are!
Let’s look at this complaint:
“I can’t believe you are sending these huge files through email! How ridiculous can a person be!? That clogs up the emails of those of us who are on dial-up for at least 20 minutes. I don’t have time for this. You know, if you had a brain in your head, you’d know about XYZ.com. They burn CDs for about $0.30 each and will ship them to your customers for about $1.00 each. Anybody can afford that price. I’ve deleted your email. When you decide to operate like a real business and send me a CD, I’ll look at it.”
Yes… it’s a harsh email. But most people who complain don’t have very good manners, now do they? But take away the emotion. Take away the temper. Take away the insults, and what do you have left? A VERY good resource for CDs!
This person has just given you a resource that can:
(a) solve your problem with huge downloads
(b) be a new product to sell (CDs instead of downloadable files)
(c) offer you a solution that can benefit you and your customers
All for free!
How about the complaints that say, “You know, you really ought to…” Well? Maybe you really ought to. Have you thought about the customer’s suggestion? Yes, it was probably hidden beneath a pile of profane words and threats… but look deeper. In all honesty, is this unruly customer doing you a favor?
It happens more often than you might think. People, in general, have a bad habit of trying to show those they are upset with how big and bad they are. More times than not, you’ll get great ideas buried inside a wrapper of rudeness.
The next time you get a complaint, unwrap the package, and you just might find that the complaint is a blessing in disguise. If you remove the ugliness from the message, you could very well have some terrific ideas for improving or expanding your business!
Copyright 2004 Diane Hughes
About The Author
Diane C. Hughes * ProBizTips.com
FREE Report: Amazingly Simple (Yet Super Powerful) Ways To Skyrocket Your Sales And Build Your Business Into A Tower of Profits! ==>> http://madmarketer.com/diane
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